Shipping and Delivery
At Nordkicks, our priority is to deliver your purchases swiftly and reliably using trusted, high-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
- Processing Time: This includes order verification, assembly, and preparation for shipment. Processing times may vary depending on your location and the complexity of the order.
- Shipping Time: Begins after processing is complete and depends on your chosen shipping method and delivery destination.
Note: Our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Please be aware that delivery times may be longer during peak seasons or promotional events.
We work with USPS, UPS, FedEx, and DHL to ensure your orders are shipped promptly and arrive safely.
Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 business days | 7-14 business days | 10-19 business days |
| Apparel | 3-5 business days | 7-14 business days | 10-19 business days |
Order Processing Schedule: Orders are processed Monday through Friday, excluding federal holidays, based on Eastern Standard Time (EST).
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping: Available for orders over $99
Tracking Your Package
- You will receive a confirmation email with a tracking number once your order ships.
- Tracking information can be checked directly on our website.
Note: Some carriers may take 5-7 business days to update tracking details. If there are no updates within 10 business days, please contact [email protected].
Shipping Delays
If your order is not delivered within 45 calendar days, contact us at [email protected] for a full refund.
We aim to respond to all inquiries within 12 hours. Notify us of any unexpected delays so we can assist you promptly.
Undelivered Packages
If tracking shows your package as delivered but you cannot locate it:
- Check the delivery location thoroughly.
- Contact the carrier for assistance.
- If the issue persists, email us at [email protected].
Incorrect Addresses
We cannot guarantee delivery to incomplete or incorrect addresses.
- Please double-check your shipping details at checkout.
- If you realize an error, notify us at [email protected] immediately for assistance.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Nordkicks is not liable for customs fees if:
- The package is rejected by the recipient.
- Delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without providing a guaranteed refund.
For any questions or concerns regarding our shipping policies, please contact us at [email protected]. We’re here to help!